Newsroom The latest updates and announcements from CandleScience

11/4/24: CandleScience Expands with New Texas Distribution Center

New facility to lower shipping costs and offer Texas-inspired fragrance collection for customers

Durham, NC (Nov. 4, 2024) – CandleScience, a leading supplier of candle and soap-making supplies in the United States, is proud to announce the opening of a new distribution center in Grand Prairie, TX. 

Located between its headquarters in Durham, NC, and warehouse in Reno, NV, this expansion marks another milestone in CandleScience's mission to provide efficient, high-quality service to its growing base of customers across Texas, Oklahoma, and the surrounding states.

"Our new Texas distribution center is a pivotal step in our commitment to providing faster service and a more seamless experience for our customers across the country," said Lyndsey Gibson, vice president of product and business operations at CandleScience. "We know how important efficient shipping is for small businesses and independent creators, and we're excited to offer faster delivery, lower shipping costs, and an expanded product range for our customers in Texas and beyond."

Since its humble beginnings in a 400-square-foot garage in Durham, CandleScience has grown into a leader in the candle and soap supply industry. The company sells products like candle waxes, fragrance oils, jars, wicks, soap bases, and other products to make home fragrances.

Over the years, the company has partnered with UPS to pioneer innovations in logistics, including being the first in its industry to offer accurate online freight shipping options for customers. By incorporating UPS WorldShip® technology, CandleScience has ensured that its customers receive products with precision and efficiency and guarantees shipment of orders the same day they’re received.

The Grand Prairie facility—located at 909 Avenue R, Suite A—will build on these operational successes, allowing CandleScience to reduce shipping times by up to 50% for many customers. The new center will also relieve shipping pressures from other distribution hubs, enabling the company to serve its national and international customer base more effectively.

Limited Edition Texas Fragrance Collection

To celebrate its new location, CandleScience is introducing a Limited-Edition Texas Fragrance Flight, featuring unique, Texas-inspired scents that capture the spirit of the Lone Star State. Available exclusively for a limited time, the collection includes 1 oz. bottles of each of the following fragrance oils:

• Cactus Flower and Jade
• Whiskey
• Spiced Honey and Tonka
• Leather and Labdanum
• Uncharted
• White Sage and Lavender
• Bonfire Embers
• Mountain Pine

"Our customers are at the heart of everything we do," said Mike Swimm, co-founder of CandleScience. "This fragrance flight is our way of celebrating the vibrant and diverse spirit of Texas and saying thank you to our loyal customers for their continued support over the past 20 years."

Sustainability and Efficiency

In addition to faster delivery, the Texas distribution center will help CandleScience further its commitment to sustainability by reducing carbon emissions through regional fulfillment. Customers in Texas, Oklahoma, and the surrounding states will benefit from same-day shipping guarantees on orders placed before 4 p.m., as well as reduced shipping costs.

"CandleScience is obsessed with operations so that we can be the very best for our customers," added Swimm. "Our partnership with UPS has allowed us to continue innovating and improving how we serve our customers, and while the Texas distribution center is the next step in our journey, it’s only the beginning."

For more information about the Texas distribution center and how it will benefit customers, visit https://www.candlescience.com/new-warehouse-in-dallas-texas/

10/22/24: CandleScience Launches the ScentSociety, a Customer Rewards Program

Durham, NC (Oct. 22, 2024) – CandleScience is proud to announce the ScentSociety, a loyalty program designed to reward its valued customers.

The program offers multiple ways for customers to earn rewards, including:

• Points on Every Order: Customers earn one point for every dollar spent, making it easier than ever to reach their savings goals.
• Special Bonus Opportunities: Customers enjoy bonus points on select items and promotions throughout the year.
• Exclusive Offers: ScentSociety members at higher tiers receive tailored discounts and special promotions.

Active customers who have a CandleScience account are automatically enrolled in the ScentSociety and start earning points when they place an order.

“We are excited to launch this program as a way to show our appreciation for our loyal customers,” said Michael Swimm, CandleScience co-founder. “We believe that rewarding our customers enhances their shopping experience and encourages them to explore all that we have to offer.”

For more information about the ScentSociety customer rewards program, visit https://candlescience.com/rewards

9/30/24: CandleScience Announces New CEO

Durham, NC (Sept. 30, 2024) - CandleScience is thrilled to announce the appointment of Michael Jones as the company’s new Chief Executive Officer, effective September 30, 2024.

With a robust background in leadership and a proven track record of success, Michael brings a wealth of experience that matches CandleScience’s mission and vision.

CandleScience Co-Founder Daniel Swimm expressed enthusiasm about the new addition to the team, stating: “Our search was thorough and deliberate to ensure we found a leader who aligns with CandleScience’s values, vision, and culture. We are confident that Michael is the perfect fit. His successful track record in leadership, including his recent role as CEO of Spoonflower, will be a tremendous asset as CandleScience continues to grow.”

Michael’s experience leading innovative companies will be instrumental as CandleScience embarks on its next phase of growth. His strategic insight and commitment to fostering a positive company culture will help to further enhance the customer experience and strengthen CandleScience’s position in the market.

“I am excited to work with inspiring entrepreneurs Daniel and Mike Swimm, and be part of this outstanding Durham-based business,” said Michael Jones. “The company’s dedication to quality and community resonates with my values, and I look forward to driving continued success and innovation.”

CandleScience remains committed to its mission of providing high-quality candle making supplies and resources to enthusiasts and businesses alike. With Jones at the helm, the company is poised for new opportunities and sustained growth in the coming years.

6/24/24: CandleScience Featured in USA Today's 2024 America's Top Online Shops

Durham, NC (June 24, 2024) — CandleScience has been named one of "America's Top Online Shops" of 2024 by USA Today.

This prestigious recognition highlights the company’s commitment to delivering an exceptional online shopping experience, top-quality products, and outstanding customer service.

"We’re thrilled to be named among America’s best online retailers," said Lyndsey Gibson, vice president of product and business operations at CandleScience. “This honor reflects the hard work of our team and the loyalty of our customers. We remain focused on providing the best products and shopping experience possible."

CandleScience is known for its user-friendly website, broad product selection, and outstanding customer service, making it a go-to destination for crafters and businesses seeking supplies for making candles, soaps, reed diffusers, and other home fragrance products.

This recognition by USA Today solidifies CandleScience's position as a leader in the online shopping space and underscores its dedication to setting the standard for excellence in e-commerce.

For more information, visit https://www.usatoday.com/story/money/2024/06/24/americas-top-online-shops-plant-a/73956986007/.

• 6/5/24: Washington Post - How Candles Got So Expensive
• 11/30/23: Chicago WGN-9 - DIY Candle Making
• 10/31/23: Nevada Appeal - Expansion in Reno
• 10/15/23: Best of the Bull - A Look Inside CS’s New Showroom
• 2022: Newsweek - Fastest Growing Online Shops US 2022 
• 4/15/22: Business Insider - 5 Best Soap-Making Kits for Beginners
• 10/13/20 : Research Triangle Regional Partnership - CS Expands Its Hiring
• 10/13/20: Triangle Business Journal - Durham Firm Grabs 144SF for Growth
• 6/14/18: Open PR - Global Candle Wax Market 2018
• 6/21/17: The Wall Street Journal - UPS Igniting Growth with Candlescience
• 6/2/16: WRAL TechWire - First Candles, Now Soap, CS Expands

Media Contact:
Heidi Hux
Marketing Manager
[email protected]